Terms and Conditions for AZ Balance LLC

Welcome to AZ Balance LLC! We are committed to providing reliable and efficient medical billing services tailored to the unique needs of healthcare providers. These Terms and Conditions outline the rules, responsibilities, and obligations governing your relationship with AZ Balance LLC. By using our services, you agree to comply with these terms, so please review them carefully.

Scope of Services

AZ Balance LLC offers a range of medical billing services, including but not limited to:

• Medical Coding
• Claims Submission and Processing
• Revenue Cycle Management
• Patient Billing Support
• Compliance Audits

Our services are designed to streamline your practice’s financial operations, enhance revenue cycle management, and ensure timely reimbursements. Each service is provided based on the details outlined in the service agreement between AZ Balance LLC and the client.

Service Agreements

When you engage with AZ Balance LLC, you will enter into a formal service agreement detailing the specific services provided, timelines, and fees. This agreement is legally binding and serves as the basis for all interactions between AZ Balance LLC and the client.

Key Aspects of the Service Agreement:

• Service Scope: Outlines the exact services that will be rendered.
• Fee Structure: Specifies the costs of services, payment schedules, and any applicable third-party fees.
• Termination Clause: Describes the conditions under which either party can terminate the agreement.
• Confidentiality: AZ Balance LLC is committed to maintaining the confidentiality of all client information, including patient health information, in compliance with HIPAA and other relevant regulations.

Billing and Payments

AZ Balance LLC charges for services based on the fee structure outlined in your service agreement. Invoices will be provided on a monthly or project basis, depending on the agreement.

Payment Terms:

• Payments are due within 30 days of the invoice date, unless otherwise specified.
• AZ Balance LLC reserves the right to impose late fees for payments not received within the agreed timeframe.
• Clients are responsible for covering any third-party fees incurred during the execution of services (e.g., software licenses, claims submission fees).

Non-Payment: In the event of non-payment, AZ Balance LLC reserves the right to suspend services and take legal action to recover outstanding fees. Additionally, late fees and interest may be applied to overdue amounts.

Refunds and Cancellations

Please refer to AZ Balance LLC's detailed Refund Policy for information on service-based refunds, cancellations, and the process for disputing charges.

Client Responsibilities

To ensure smooth service delivery, AZ Balance LLC requires cooperation and timely communication from clients. This includes:

• Providing accurate and complete patient and practice data necessary for medical coding, claims submission, and other services.
• Ensuring that your practice complies with all relevant healthcare laws and regulations.
• Timely payment of invoices, as per the terms of your service agreement.

Failure to provide necessary information or payment may lead to delays in service or suspension of services, for which AZ Balance LLC is not responsible.

Confidentiality and Data Protection

At AZ Balance LLC, protecting client and patient data is of utmost importance. We are fully compliant with all applicable privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

Data Protection Measures

• All client and patient information is stored securely, and access is restricted to authorized personnel.
• AZ Balance LLC implements encryption and other security measures to safeguard data.
• We do not share or disclose any client or patient information with third parties unless required by law or expressly permitted by the client.

Clients are also expected to uphold confidentiality standards, particularly when sharing patient information with AZ Balance LLC.

Service Accuracy and Liability

AZ Balance LLC is committed to providing accurate, timely, and efficient medical billing services. However, due to the complexities of the healthcare industry, certain limitations apply:

• AZ Balance LLC is not responsible for delays or errors resulting from incorrect information provided by the client.
• We are not liable for claim denials that occur due to factors outside our control, such as payer policies or patient ineligibility.
• Our role is to facilitate billing and claims submission, and we do not guarantee reimbursement from insurance providers or third parties.

Limitation of Liability: AZ Balance LLC’s liability is limited to the fees paid by the client for the services rendered. We are not liable for any indirect, consequential, or punitive damages arising from the use of our services.

Termination of Services

Either party may terminate the service agreement under the following conditions:

Client-Initiated Termination:

• Clients may terminate the agreement with written notice of 30 days
• In case of cancellation after services have been initiated, the client is responsible for paying for the services rendered up to the termination date.
• No refunds will be provided for completed services.

AZ Balance LLC-Initiated Termination:

• AZ Balance LLC reserves the right to terminate the agreement for non-payment, breach of contract, or failure to provide necessary information for billing.
• Upon termination, any outstanding balances will be due immediately. A pro-rata refund may be issued for unrendered services, minus administrative costs.

Dispute Resolution

In the event of a dispute, AZ Balance LLC is committed to resolving issues amicably. Should any conflicts arise regarding payments, services, or the interpretation of the service agreement, the following steps apply:

Initial Resolution: Clients should contact our support team with a written description of the issue. We will review and respond within 7-10 business days.

Mediation or Arbitration: If the issue cannot be resolved internally, either party may seek mediation or arbitration in accordance with the terms of the service agreement. Legal action will only be pursued as a last resort.

Indemnification

Clients agree to indemnify and hold harmless AZ Balance LLC, its employees, and agents from any claims, damages, or liabilities arising from:

• The use of our services
• The client’s breach of any law or regulation
• Errors or omissions in the information provided by the client

Changes to Terms and Conditions

AZ Balance LLC reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or through updates on our website. By continuing to use our services, clients agree to the revised terms.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

AZ Balance LLC
Address: 340 Avenida De La Vereda, Ojai, CA 93023, USA
Phone: 1-888-818-6214
Email: support@azbalancellc.com
Website: www.azbalancellc.com

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state where AZ Balance LLC operates, without regard to conflict of law principles.

By using the services of AZ Balance LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.