Privacy Policy for AZ Balance LLC

At AZ Balance LLC, we value the privacy and confidentiality of our clients, patients, and partners. We are committed to safeguarding the personal and financial information entrusted to us and ensuring transparency in our data collection and usage practices. This Privacy Policy outlines how we collect, use, share, and protect your personal data in compliance with applicable laws and regulations.

Information We Collect

To provide our services effectively, AZ Balance LLC collects various types of information from clients and patients. The information we collect includes but is not limited to:

1. Personal Information
Name
Contact details (email address, phone number, mailing address)
Job title and organization name
2. Patient Information

As a medical billing service provider, we may collect patient information on behalf of healthcare providers, including:

Patient name
Date of birth
Health insurance details
Medical history and treatments
Physician's notes and prescriptions
3. Financial Information
Payment details such as bank account numbers, credit card details, or other financial data used for billing and reimbursement processes.
4. Electronic Information

When you visit our website or use our digital platforms, we collect electronic information like:

IP address
Browser type and operating system
Device information
Cookies and tracking technologies

How We Use the Information

We use the information we collect to provide our billing services efficiently and ensure compliance with healthcare industry standards. Specific uses include:

1. Service Delivery
Processing claims and reimbursements
Performing medical coding and revenue cycle management
Ensuring accurate submission of billing and financial reports
Providing customized billing solutions tailored to the needs of our clients
2. Compliance and Legal Obligations
Ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other regulatory requirements.
Responding to legal requests such as court orders, subpoenas, or law enforcement inquiries when required by law.
3. Improvement of Services
Analyzing trends and performance to improve our services.
Conducting customer feedback surveys for quality enhancement.
4. Communication
Sending notifications and updates regarding billing, payments, and other services.
Addressing any queries or concerns from clients or patients.

How We Share Information

AZ Balance LLC does not sell or share personal or patient data with third parties except in the following cases:

1. With Healthcare Providers

We may share patient information with healthcare providers for accurate claim processing, treatment information, or payment processing.

2. Service Providers

We work with third-party service providers who help us deliver our services. These third parties may access personal data to provide services such as IT support, payment processing, or auditing services. We ensure that our third-party partners follow stringent security and confidentiality practices.

3. Legal Compliance

We may disclose personal and patient data if required to do so by law, regulation, or in response to valid legal processes like a court order or government request.

4. Business Transfers

If AZ Balance LLC is involved in a merger, acquisition, or sale of assets, your personal and patient data may be transferred as part of the transaction. We will notify affected individuals before the data is transferred and becomes subject to a different privacy policy.

Data Security

The security of your information is of paramount importance to us. AZ Balance LLC implements technical and organizational measures to protect personal and financial information from unauthorized access, misuse, alteration, or destruction. These measures include:

• Encryption of sensitive data (e.g., health information, financial data).
• Secure storage of paper and electronic records.
• Limited access to personal information based on job responsibilities.
• Regular security audits and compliance checks.

However, despite our best efforts, no security measures are completely foolproof. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain personal and patient information for as long as it is necessary to fulfill the purposes for which it was collected and to comply with applicable laws. Once the information is no longer required, we securely dispose of it.

• Patient and billing records: Retained as per industry standards and healthcare regulations.
• Electronic records: Retained for service improvement and legal compliance.
• Electronic records: Retained for service improvement and legal compliance.

Your Rights

As a user of AZ Balance LLC’s services, you have certain rights regarding your personal and patient information. These rights include:

1. Right to Access

You can request access to the personal information we hold about you. Upon request, we will provide you with a copy of your information.

2. Right to Correct

If you believe any of the information we hold is inaccurate or incomplete, you may request correction or updating.

3. Right to Delete

You have the right to request the deletion of your personal information in certain circumstances. However, this may be subject to legal or contractual requirements for data retention.

4. Right to Object

You can object to the processing of your personal data for specific purposes, such as marketing or profiling.

5. Cookies and Tracking Technologies

AZ Balance LLC’s website uses cookies and other tracking technologies to enhance user experience and monitor website performance. Cookies allow us to store small amounts of data on your device to improve functionality and provide customized experiences.

You can manage cookie settings through your web browser. However, disabling cookies may limit your access to certain features of our website.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

International Data Transfers

AZ Balance LLC primarily operates within the United States. If we transfer personal or patient information to another jurisdiction outside the United States, we will ensure that such transfers comply with relevant privacy laws and regulations.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated via our website or through other communication channels. We encourage you to review the policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, you can contact us at:

AZ Balance LLC
Address: 340 Avenida De La Vereda, Ojai, CA 93023, USA
Phone: 1-888-818-6214
Email: support@azbalancellc.com
Website: www.azbalancellc.com