Refund Policy for AZ Balance LLC

At AZ Balance LLC, we are committed to providing our clients with high-quality medical billing services that are tailored to the unique needs of healthcare practices. We value transparency, precision, and customer satisfaction in every interaction. This Refund Policy outlines the terms and conditions under which refunds may be provided for services rendered by AZ Balance LLC. Please read this policy carefully to understand your rights and the procedures we follow in case of disputes regarding payments or refunds.

Service-Based Refunds

AZ Balance LLC offers a range of medical billing services, including but not limited to medical coding, claims submission, and revenue cycle management. Because these services are performed on a contractual and time-sensitive basis, refunds will be evaluated on a case-by-case basis, as follows:

1. Non-Refundable Services

Once services are rendered, including claims submission, medical coding, or any component of revenue cycle management, refunds will generally not be provided. This is due to the nature of these services, which involve substantial time and resources to complete. However, exceptions may be made in specific cases, as outlined below.

2. Refund Eligibility

Refunds may be considered in the following situations:

Service Disruption or Non-Delivery: If AZ Balance LLC fails to deliver the agreed-upon services within the specified timeline or does not provide the services due to internal issues or failure, the client may request a refund.
Errors in Billing: In the event that an error is made by AZ Balance LLC in processing payments or billing services, such as double charges or unauthorized transactions, the client is eligible for a full or partial refund, depending on the nature of the error.
Cancellations Before Service Initiation: If a client cancels a service request before work begins, they may be eligible for a partial refund. The refund will cover any portion of the service fee that has not yet been applied toward administrative or preparatory work.
3. Refund Process

At AZ Balance LLC, we aim to provide a seamless and transparent refund process. If you believe you are entitled to a refund, please follow the steps outlined below:

1. Submitting a Refund Request

To initiate a refund request, clients must contact our support team via email at support@azbalancellc.com or by calling 1-888-818-6214 Include the following details in your request:

Your name and the name of your healthcare practice
Description of the service provided
Reason for the refund request
Supporting documents, if applicable (e.g., proof of double charges, cancellation notices)

Refund Review

Once a refund request is submitted, our customer support team will review it within 7-10 business days. During this period, we may ask for additional information or clarification regarding the claim.

1. Refund Approval or Denial
If the refund request is approved, the client will receive a confirmation notice with the amount to be refunded and the timeline for the refund to be processed.
If the refund request is denied, AZ Balance LLC will provide a detailed explanation, outlining the reasons for the denial. In some cases, clients may have the option to appeal the decision.

Refund Timeline

Once a refund request is approved, AZ Balance LLC will process the refund within 15-20 business days. Refunds will be issued via the same payment method used for the original transaction. Please note that the timeline for receiving the refund may vary depending on your bank or payment provider.

Partial Refunds

In cases where AZ Balance LLC has completed a portion of the contracted services, but the client requests a refund due to an error or service cancellation, a partial refund may be issued. The refund amount will be calculated based on:

• The portion of the services completed
• The administrative costs incurred up to the point of cancellation
• Any external costs that AZ Balance LLC may have already paid on behalf of the client (e.g., third-party fees for claims submissions)

Cancellations and Terminations

1. Client-Initiated Cancellations

Clients may choose to cancel their service agreements with AZ Balance LLC at any time. However, if the cancellation occurs after services have already been rendered, no refund will be provided for completed work. For ongoing services such as revenue cycle management or billing, AZ Balance LLC will stop processing new claims or providing services as soon as the cancellation is confirmed. Any outstanding payments for services rendered up to the point of cancellation will still be due.

2. AZ Balance LLC-Initiated Terminations

AZ Balance LLC reserves the right to terminate service agreements with clients under certain circumstances, including:

• Non-payment or late payments for services rendered
• Failure to provide necessary information for billing or coding purposes
• Any breach of contract terms by the client In the case of a termination initiated by AZ Balance LLC, a pro-rata refund may be issued for any unrendered services, minus administrative fees and any expenses already incurred.

Non-Refundable Fees

Certain fees are non-refundable, regardless of the situation. These may include:

• Setup Fees: Any fees charged at the beginning of a service agreement for initial setup and onboarding are non-refundable.
• Administrative Fees: Fees associated with the management and administrative aspects of the service are non-refundable after services commence.
• Third-Party Fees: Any costs that AZ Balance LLC incurs from third-party providers or partners (e.g., software fees, claims submission fees) are not eligible for refund once these services have been executed.

Dispute Resolution

In case of any disputes regarding refunds, AZ Balance LLC encourages clients to reach out to our customer support team for resolution. We aim to resolve disputes amicably and in a timely manner. However, if the issue cannot be resolved through our internal process, clients may seek external dispute resolution through mediation or arbitration as per the terms outlined in the service agreement.

Changes to the Refund Policy

AZ Balance LLC reserves the right to update or modify this Refund Policy at any time. Changes to the policy will be communicated through our website or via direct communication with clients. We encourage clients to review the policy periodically to stay informed about our refund practices.

Contact Us

For any questions, concerns, or refund requests, please contact us at:

AZ Balance LLC
Address: 340 Avenida De La Vereda, Ojai, CA 93023, USA
Phone: 1-888-818-6214
Email: support@azbalancellc.com
Website: www.azbalancellc.com